Foundations of Executive Office Support

Categories: Chartered
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About Course

This foundational module introduces learners to the modern role of an Executive Assistant (EA), emphasizing the shift from administrative support to strategic business partnership. Participants will explore the essential knowledge, behaviors, and soft skills required to operate at the highest levels of executive support. The module builds confidence in professional etiquette, internal protocols, and time management while developing the presence and interpersonal skills needed to collaborate with senior leadership. By the end of this module, learners will be well-prepared to set the tone for professionalism in fast-paced and high-stakes office environments.

What Will You Learn?

  • Understand the modern, strategic role of the Executive Assistant in high-level office environments
  • Apply professional etiquette, communication, and organizational skills in support of executives
  • Manage C-suite schedules, meetings, emails, and travel with confidence and attention to detail
  • Build executive presence through time management, emotional intelligence, and decision-making under pressure
  • Develop trust and credibility by navigating organizational protocols and maintaining confidentiality
  • Support multiple departments and executives by coordinating, prioritizing, and influencing without authority

Course Content

Evolving Role and Core Responsibilities of the EA

  • The Strategic Executive Assistant
  • Role Expectations in High-Performance Environments
  • Executive Support Structures and Reporting Lines

Professionalism, Etiquette & Communication Protocols

Time Management, Prioritization & Interpersonal Intelligence

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