About Course
Mastering Communication in Multi-Level and Multicultural Environments
This module empowers office managers and administrative professionals with the communication skills required to thrive in today’s fast-paced and culturally diverse workplace. Learners will master business writing, verbal interactions, and digital tools essential for coordinating across departments, handling sensitive issues, and presenting a polished professional image. Emphasis is placed on writing etiquette, audience-aware messaging, and using communication platforms effectively.
Whether drafting a formal report for leadership, coordinating meeting invites via Microsoft Outlook, or facilitating team discussions on Zoom or Slack, participants will gain practical tools for clear, confident, and culturally appropriate communication.
Course Content
Written Communication Essentials
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Business Email & Memo Writing
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Formal Letters & Reports
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Tone, Clarity & Message Framing
Verbal & Interpersonal Communication
Digital Tools & Cross-Cultural Communication
Student Ratings & Reviews
