About Course
This module equips office managers with the leadership mindset and supervision skills required to manage people, inspire performance, and sustain a positive, productive office culture. Learners will explore how to delegate tasks effectively, resolve interpersonal issues, and lead through emotional intelligence. Through practical guidance and relatable examples, this module supports the transition from being a solo contributor to becoming a trusted team leader who influences morale, behavior, and inclusivity across the office.
Course Content
Leading and Supervising People
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Supervising Junior Staff and Setting Expectations
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Delegating Work Strategically
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Conducting Feedback and Performance Reviews
Handling Conflict, Communication & Difficult Situations
Shaping Culture, Diversity, and Inclusion
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