Research, Needs Analysis, and Learner Empathy

Categories: Chartered
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About Course

This module focuses on the foundational research and analysis skills needed to create learning that is truly effective and learner-centered. You’ll learn how to identify performance gaps, align learning goals with organizational needs, and deeply understand your audience through learner personas and empathy maps. By mastering tools such as surveys, interviews, focus groups, and workplace observations, you’ll ensure your designs address real challenges. Finally, you’ll learn to craft clear, measurable learning objectives using Bloom’s taxonomy, balancing business priorities with the realities of your learners.

What Will You Learn?

  • How to conduct a Training Needs Analysis (TNA) and performance gap analysis to identify if training is the right solution.
  • How to craft learner personas and empathy maps to visualize learner characteristics, needs, and emotions.
  • Techniques for gathering and analyzing data using surveys, interviews, focus groups, and workplace observation.
  • How to align business goals with learner needs to create mutually beneficial learning experiences.
  • Writing clear, measurable learning objectives and success criteria, using frameworks like Bloom’s Taxonomy.
  • Prioritizing and translating findings into actionable design decisions that reflect both organizational and learner realities.

Course Content

Analyzing Needs and Goals

  • Training Needs Analysis (TNA) and Performance Gap Analysis
  • Aligning Business Goals with Learner Needs
  • Defining Success Criteria and Measurable Objectives

Understanding Learners

Research Methods and Data Gathering

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