Contract Administration & Stakeholder Leadership

Categories: Chartered
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About Course

This module provides learners with a comprehensive understanding of the strategic and operational aspects of contract administration and stakeholder leadership in construction projects. It addresses the complexities of managing legal obligations, resolving claims and disputes, and effectively leading multi-disciplinary teams across diverse cultural environments. Through practical tools and real-world scenarios, learners will develop the negotiation, communication, and leadership competencies required to manage project stakeholders, resolve conflicts, and close out projects efficiently. Emphasis is placed on adaptive leadership, continuous improvement, and knowledge transfer to support sustainable project success.

What Will You Learn?

  • Analyze and manage construction claims and delays using professional methods such as Time Impact Analysis and windows analysis
  • Apply effective dispute resolution techniques including mediation, arbitration, and adjudication
  • Map project stakeholders, assess their influence, and apply conflict resolution strategies
  • Demonstrate cultural intelligence (CQ) in leading diverse and international construction teams
  • Apply agile leadership principles and adaptive practices to support dynamic project environments
  • Develop structured coaching and feedback systems to improve team performance
  • Conduct successful project close-out processes, including documentation handover, post-occupancy evaluations, and warranty tracking
  • Implement knowledge capture frameworks (e.g., lessons learned logs and after-action reviews) for continuous improvement

Course Content

Contract Administration & Dispute Management

  • Understanding key contractual processes and documentation requirements.
  • Applying delay analysis techniques such as Time Impact Analysis and Windows Analysis to substantiate claims.
  • Identifying common causes of claims and implementing strategies for claims avoidance.
  • Navigating dispute resolution methods, including mediation, arbitration, and adjudication in accordance with international standards.

Stakeholder Engagement, Communication & Negotiation

Leadership, Change Management & Project Close-Out

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