Executive Thinking, Decision Support & Problem Solving

Categories: Chartered
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About Course

In this module, learners will elevate their role from task executors to strategic partners by developing critical thinking, business awareness, and decision-support capabilities. Executive Assistants increasingly influence the decision-making process by anticipating issues, synthesizing key insights, and supporting leaders with data and analysis. This module equips learners with the tools to think ahead, handle sensitive information with discretion, and provide reliable decision support under pressure. It focuses on how to interpret business data, escalate issues wisely, and support decisions through clear, concise summaries and research.

What Will You Learn?

  • Apply critical thinking models to support executive decision-making with clarity and confidence
  • Demonstrate business awareness by understanding financial terms, KPIs, and project tracking methods
  • Anticipate issues before they escalate and offer practical, solution-oriented suggestions
  • Take structured, actionable notes in high-stakes meetings and distill key insights into executive briefs
  • Conduct rapid research and present relevant data to support leadership choices
  • Manage confidential or ambiguous situations with professionalism and discretion
  • Strengthen their strategic presence by aligning executive priorities with team communication

Course Content

Critical Thinking & Decision-Making Frameworks

  • Structured Thinking for Executive Support
  • Decision-Making Models for Assistants
  • Navigating Ambiguity & High-Stakes Environments

Business Acumen & Information Synthesis

Problem Solving & Confidentiality

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