Leadership, HR, and Financial Management in Hospitality

Categories: Chartered
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About Course

This module equips learners with the skills to effectively lead hospitality teams, manage human capital, and oversee financial operations within hotels, resorts, and service-based businesses. With a strong focus on real-world hospitality environments, learners explore strategies for recruiting and developing high-performing staff, fostering inclusive leadership, and applying financial tools to drive profitability and operational excellence. From budgeting and payroll to performance metrics and employee engagement, the module integrates people and financial management into one cohesive leadership framework.

What Will You Learn?

  • Understand and apply effective leadership styles in hospitality settings.
  • Recruit, train, and motivate high-performing, diverse teams.
  • Build a service-driven workplace culture rooted in excellence and accountability.
  • Prepare and manage operational budgets, payroll, and financial forecasts.
  • Analyze key performance indicators (KPIs) such as RevPAR, GOP, and guest satisfaction.
  • Implement HR best practices that improve staff retention and performance.
  • Align financial decision-making with long-term strategic goals in hospitality.

Course Content

Leading People and Building Culture

  • Introduction to Leadership in Hospitality
  • Managing Multicultural Teams
  • Creating a Culture of Excellence

HR Essentials in Hospitality Operations

Financial and Operational Management

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